Please take a moment to read our FAQs to see if they can answer your questions or concerns.
If you have any questions regarding an order please feel free to email our online customer service department.
- How long will it take before I receive my order?
We process and ship our orders within 2-3 business days once the order is received.
As we use USPS to ship our orders, it may take anywhere from 2-10 business days once it leaves our warehouse. While we make every effort to ship all orders within that time frame, processing delays outside of our control may occur and unfortunately, we cannot make guarantees on shipping dates. This is the time frame it takes to leave our facility; once your shipment is scanned you will receive a tracking number so you will be able to track it right to your door.
** COVID-19 SHIPPING NOTICE **
Due to USPS delays caused by the ongoing global pandemic, transit times may be longer than usual. These delays are beyond our control and we appreciate your understanding in advance.
- What happens if I enter in the wrong shipping address?
If the postal service or customer requires a product to be re-routed at any point there will be a $15 standard rerouting fee applied. Exception: if you contact us prior to shipment, we will try our best to change the address.
- What happens if my package is lost?
- You can also contact firstname.lastname@example.org with your order number and the USPS Case Code so we can assist you further. Blue Collar Made is not responsible for damaged, lost, or stolen packages; however, we will try our best to make sure the carrier locates your package.
- Shipping & Taxes
Prices displayed on the website do not include taxes. When you proceed to checkout, sales tax (where applicable) and shipping charges may be calculated on the total value of merchandise and will be displayed on the Summary page.
- Shipments to Canada
Shipments to Canada may have import fees due upon delivery based on your location. Blue Collar Made is not responsible for these fees. If you choose not to pay the fees and the shipment is returned back to us a restocking fee will be applied to your order before a refund is issued. The restocking fee is $5 per item (clothing,hats,decals,tunblers) & $1 per sticker. We will also not refund the original shipping paid on the order. A refund will be proccessed less the restocking fee & the original shipping charges.